Our offices will close at 4:30pm on Thursday 22 December 2022, and will re-open at 9:00am on Tuesday 3 January 2023, to enable all our staff to take a well-earned break with their loved ones.
Please note that our Byfleet office will ALSO be closed on the afternoon of Wednesday 21 December for our staff Christmas party and farewell to our CEO David as he retires.
If you are planning to deliver any Trident Awards security courses or APLH courses in December/early January, please note the following – no exceptions can be made to these deadlines.
Paper exams for Trident Awards security courses and APLH courses:
- Wednesday 14 December – last date for you to register courses which start on/between Wednesday 21 December and Wednesday 4 January inclusive.
- Monday 12 December – last date for LASER to receive exam papers for marking and certification before 3 January.
Online proctored exams invigilated by LASER for Trident Awards security courses and APLH courses (where centre is approved for LASER proctoring):
- Tuesday 20 December – last date for you to deliver online exams in 2022. Learners must be uploaded minimum 48 hours in working days before exam date and time, as usual.
- Wednesday 4 January – first date for you to deliver online exams in 2023. Learners must be uploaded by 1:00pm on Tuesday 3 January (and subsequently minimum 48 hours in working days before exam date and time, as usual).
Online proctored exams NOT invigilated by LASER for APLH courses only (where centre is approved for centre proctoring):
- You will still be able to schedule and deliver proctored exams whilst the office is closed, however:
- learners must have been registered with us by 12:00 midday Monday 19 December;
- we will not be able to process and certificate any learners who take exams whilst we are closed, until on/after Tuesday 3 January; and
- no IT support will be available should you or your learners encounter any difficulties.
- Before we close, we can only process and certificate learners for whom we have received confirmation of successful proctoring by 9:00am Tuesday 20 December. Any confirmations received after this date cannot be processed and learners cannot be certificated until on/after Tuesday 3 January.
For all courses, please remember:
- If you try to register a course/learners after the above deadline dates, you will not be able to download any exam papers/access any online exams, and the run will not be accepted by the LASER office.
- Any exam papers not received in the LASER office by the end of Monday 12 December will not be marked and certificated until on/after 3
- The emergency telephone number, only for use if you are running a course whilst the office is closed and have an emergency you need to tell us about, is (as always) 01932 578242. No other issues (including IT support for centre-proctored online exams) can be dealt with on this number, which must not be given to any candidates under any circumstances, and results cannot be given out from this number.